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FAQ

  1. How can I contact IBC Life Sciences North America?
  2. How do I register for a conference?
  3. How can I pay for my conference registration?
  4. When is payment required?
  5. What happens if I have to cancel?
  6. What is your Federal ID number?
  7. How do I handle hotel reservations?
  8. What will I be receiving from you after registration?
  9. Can I purchase documentation from a past or upcoming conference?
  10. How can I add, change or remove my name from your mailing list?
  11. Are there Sponsorship and Exhibit opportunities at your conferences?
  12. Can I submit a poster presentation?
  13. How do I submit a paper or abstract idea?
  14. Do you offer group discounts?
  15. What are your registration policies?
  16. Do you accomodate special needs?

1. How can I contact IBC Life Sciences North America?

General Contact
For all general, non-registration, inquiries:
IBC Life Sciences
One Research Drive
Suite 400A
Westborough, MA 01581
Phone: (+1) 508-616-5550
Fax: (+1) 508-616-5522
Email: custserv@ibcusa.com
Web site: www.ibclifesciences.com

Registration Contact
For all registration information and to register for one of our events:
Customer Service IBC USA Conferences, Inc.
P.O. Box 414525
Boston, MA 02241-4525 USA
Phone: (+1) 800-390-4078
Fax: (+1) 941-365-0104
Email: custserv@ibcusa.com
Web site: www.ibclifesciences.com

2. How do I register for a conference?
Registration may be done by phone, fax, Internet, or mail. If you have a printed registration form, be sure to fill in all appropriate spaces and mail or fax it to us. To register on-line, simply follow any product's register link and fill out the resulting registration form.

3. How can I pay for my conference registration?
Payment may be made in the following ways:

  • Credit cards accepted: MasterCard, Visa or American Express.
  • Check which must be in U.S. dollars and drawn on a U.S. Bank
  • Payment by bank transfer: If you would like to remit via ACH or wire transfer please email account-liaison@informausa.com for details.

Please ensure that you reference the wire transfer with our invoice number, the name(s) of the delegates, your company name and conference title. All bank charges and fees are your responsibility.

4. When is payment required?
Payment must be made before attending the conference. Payment will be required for any unpaid registrations upon check in at the desk. Should a check be in process from your company, you may give a credit card to be used as a guarantee. If payment is not received by check within 10 days after the conference, we will then charge the credit card. If the check does arrive, no charges will be made to the credit card.

5. What happens if I have to cancel?

U.S. Events
If you need to make any changes or have any questions, please feel free to contact us via email at reg@ibcusa.com. Cancellations must be in writing and must be received by IBC prior to 10 business days before the start of the event. Upon receipt of a timely cancellation notice, IBC will issue a credit voucher for the full amount of your payment, which may be applied towards registration fees at any future IBC event held within 6 months after issuance (the "Expiration Date"). All credit vouchers shall automatically expire on the Expiration Date and shall thereupon become void. In lieu of issuance of a credit voucher, at your request, IBC will issue a refund less a $595 processing fee per registration. Registrants are advised that no credit vouchers or refunds will be issued for cancellations received 10 business days or less prior to start of the event, including cancellations due to weather or other causes beyond the Registrant's control. IBC therefore recommends that registrants allow for unexpected delays in making travel plans.

Substitutions are welcome at any time. If for any reason IBC decides to cancel this conference, IBC accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors, speakers and guests.

Events held in Asia Pacific
Should you be unable to attend, a substitute delegate is welcome at no extra charge. Cancellations must be received in writing at least 10 business days before the start of the event, to receive a refund less 10% processing fee per registration. The company regrets that no refund will be made for cancellations received less than ten days prior to the event.

6. What is your Federal ID number?
04-3045372

7. How do I handle hotel reservations?
Hotel reservations should be made directly with the hotel. You will find the phone number for the conference venue hotel in the brochure. Should you have trouble contacting them, or if the hotel is booked and unable to provide you with alternate room availability, please contact us for additional assistance.

Fraud Advisory
It has come to our attention that some event attendees have been contacted by third party providers seeking to book attendees' hotel reservations at reduced rates. Please be advised that no third party providers have been authorized by IBC or the contracted hotel to provide such services, and any representations to the contrary should be considered fraudulent. All reservations should be made directly with the above hotel by calling directly to the number listed above. Under no circumstances should you provide personal information or credit card details to any such third parties. IBC disclaims responsibility for any losses or complications arising out of attempted hotel bookings by attendees through third party providers.

8. What will I be receiving from you after registration?
Within approximately 10 days after registration, you should receive a confirmation/invoice. All other conference materials including handbooks will be given out when you check in at the registration desk. Please bring your confirmation notice and a business card if available.

9. Can I purchase documentation from a past or upcoming conference?
Yes. Documentation is available for most conferences within the last 2 years. Prices and availability vary, so check the Web site or call if you need assistance. Documentation handbooks are shipped via Airbourne 2-day delivery, and are subject to shipping charges as follows:

  • US Delivery - $25.00
  • International delivery - $45.00.
  • Massachusetts delivery - please add 5% sales tax.

Payment must be received prior to shipment. Please be aware that when ordering handbooks for upcoming conferences, delivery will be made approximately 3-4 weeks after the close of the conference. Call +1 (800) 390-4078 or +1 (941) 554-3500 for further details or to order.

10. How can I add, change or remove my name from your mailing list?
To request that your name be added to our list, simply fill in the online form, or contact us by phone, fax or email with your name, company name, title, address, phone, fax and email address. Be sure to include your area(s) of interest since we have many conference topic areas. To change or remove your name, it would be extremely helpful if you fax over the address portion of the mailing piece you recently received. Please note the corrections. This will help ensure that the proper corrections are made in our database. Please be aware that changes may not be reflected for 3-4 weeks. more »

11. Are there Sponsorship and Exhibit opportunities at your conferences?
Yes! Please call and speak with our operator who can direct you to the sales person responsible for the conference topic of your interest. You can also contact us here.

12. Can I submit a poster presentation?
Yes. Conference attendees for many conferences in our Life Sciences division may submit posters. This is an opportunity for researchers with new results/data in areas relevant to the subject matter to share their findings. Please reference the conference brochure for the abstract deadline to be included in the conference handbook, and the final deadline for poster submission. Abstracts should be one page only and should include the title, contact information and the name of the conference. The size of the conference posterboard is 4' X 8'. Payment price varies by conference, and is in addition to the conference registration price. Only conference attendees may submit posters. Please reference the conference brochure for pricing details. Payment for posters must accompany submission of the abstract.

13. How do I submit a paper or abstract idea?
IBC Life Sciences accepts abstracts and ideas for presentations by qualified individuals. These presentations must be free of commercial sales content for services or products. You can submit an abstract here.

14. Group Discounts Provide Significant Savings
Companies can benefit from significant savings on standard registration fees when registering 3 or more people from the same company for the event at the same time. For group discount information, please call 646-895-7445.

15. Additional Registration Information
Unauthorized solicitation is strictly prohibited at this event and failure to comply could result in revocation of your access privileges. This is a trade only event. For your safety and security, a photo identification and industry related business card are required at the conference check-in to complete your registration.

Program content and speakers subject to change. Children under 18 are not permitted in the exhibit hall under any circumstances. Conference badges are non-transferable and lost badges will not be replaced without payment of the full conference registration fee.

16. Special Needs
If you have a disability or special dietary needs, please contact IBC via email at custserv@ibcusa.com.